1. 8V Debit Card Fees
Specific fee details are subject to the information displayed on the website.
2. How can I view my 8V debit card information?
Click “Complete Information” on the card and enter your payment PIN to view complete card information.
3. Why has my KYC verification failed?
The system automatically reviews your card periodically. If your card has not been passed for an extended period, we recommend contacting our online customer service team (please provide your UID account information).
4. Why was my card debited even though my payment was unsuccessful?
This is because the third-party payment gateway failed to communicate successfully. In this case, although the deduction appears, it is only a pre-authorization hold and will be refunded. Due to international settlement, the refund process may take 3-7 business days. Please be patient.
5. How can I withdraw cash at an ATM?
The physical 8V debit card supports ATM withdrawals. Find an ATM that accepts digital credit cards, insert your 8V debit card into the card slot, and use it like a traditional bank card, entering the personal identification number (PIN) associated with your 8V debit card for security verification. Some ATMs may indicate support for cryptocurrencies or specific card networks (such as Visa, MasterCard, etc.).
6. What should I do if my card is frozen?
If your 8V debit card is frozen, you can contact our online customer service and provide them with the relevant information.
8V official website: https://8V.com and https://8V.com/info
Android Google PlayStore download (not applicable to UK IPs): https://play.google.com/store/apps/details?id=com.royallyborn.v8&hl=en
Android Standalone installation package: https://static.aws-s1.com/app/8v_1_3_0_s.apk
Apple iOS standalone installation package: https://get.8v.com
Samsung GalaxyStore download: https://galaxystore.samsung.com/detail/com.royallyborn.v8