1.This Law Enforcement Request Operating Guidelines is formulated for law enforcement agencies and government officials who request our assistance in evidence collection and criminal investigations, and does not apply to private investigations or civil litigation initiated by private individuals.
2.The Law Enforcement Request submitted to us will be processed according to the Service Agreement, Privacy Policy, any applicable laws and regulations, and our internal policies that may be revised from time to time. Please ensure that all Law Enforcement Requests submitted to 8V are filled out according to the English requirements in the request form. Contact support@8vex.com for the request form.
3.When submitting a legal enforcement request, please ensure compliance with the following rules:
- The legal enforcement request must be sent from an official government domain email address and should include supporting documents that prove your authority as a representative of the enforcement agency and your permission to handle such requests (e.g., a clear photo of the official badge or an official authorization letter proving your authority and current position within the enforcement agency);
- The legal enforcement request should be written in English;
- The request should clearly specify the detailed information of the specific actions and/or information being requested, including but not limited to the duration and scope of the requested actions and/or information (e.g., duration of a freeze);
- The request should be accompanied by a stamped and/or signed court order, subpoena, search warrant, and/or an official letter from your enforcement agency, which should include the following details:
- The full name of your enforcement agency and proof that your agency has the authority to jointly submit a legal enforcement request with the competent court. Please provide written supporting documents;
- Your official contact information (email address and/or phone number);
- A chronological overview of the investigated event, including key facts of the case, and if permissible, provide the following information:
- Flow of funds, including all related wallet addresses and transaction hashes (“TXID”) involved in the transactions (including the token type and amount for each transaction and the associated blockchain), to track how the transactions link to 8V. This can be provided in text description or spreadsheet format;
- The total amount involved (in tokens and approximate USD value), and to help us better understand the case, please provide as much detail as possible about the funds;
- Investigation findings to date, including but not limited to information related to the suspected fraudster and details on how the victim was persuaded to engage in transactions with the suspected fraudster;
- Information related to the relevant 8V user (“involved user”), including but not limited to username, user ID, registered phone number, registered email address, transaction hashes or addresses, wallet addresses, and other information that may assist in identifying the involved user’s identity;
- Any other relevant information that may help us understand the alleged event;
- After the submission of the enforcement request form, the platform will typically review and approve it within 15 working days;
- After approval, the enforcement agency may submit further requests for additional information and documents, and any queries must be related to the platform’s business processes;
- Please note that the request must be accompanied by a copy of official supporting documents (e.g., any police order, search warrant, court order with jurisdiction);
- Unless otherwise specified, the platform will retain documents sent by the enforcement agency for 90 days;
- The platform may notify relevant users regarding the disclosure of related information unless explicitly stated in any supporting documents;
- This inquiry portal is not applicable for civil litigation or any other private investigations/private parties.
4. If the law enforcement request requires freezing or confiscating the involved user’s assets, we will not disclose the actions taken under your law enforcement request to the involved user. However, in certain cases, we may seek your prior approval to disclose the reason for the account freeze and/or asset confiscation to the involved user. Without your prior approval, we will not disclose your request. Please understand that if you do not grant us permission for such disclosure, we may not be able to maintain the account freeze on a voluntary basis for an extended period.
5. If you authorize us to disclose your freeze request, we may also, with your prior consent, disclose your official contact information to the involved user, allowing them to contact you directly to assist with your investigation.
6.For certain cases, we may need you to provide additional information to ensure compliance with applicable laws and regulations.
7.After receiving the law enforcement request, we typically require 5 to 15 working days for internal investigation. Please note that if the case is complex, the internal investigation may take longer.
8.The contents of this document should not be construed as our consent to any law enforcement request or our agreement to submit to the jurisdiction of any jurisdiction. We reserve all rights, including but not limited to seeking all available legal and equitable remedies and challenging jurisdiction.
9.If you have any regulatory or law enforcement questions or need assistance, please send your inquiries to support@8vex.com.
Thank you for your continued support of 8V !
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